hbajje Privacy Policy

hbajje ("hbajje", "we", "us", "our") operates the online casino and sports betting platform accessible at hbajje.biz. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with our platform. This Privacy Policy sets out in clear and precise terms how hbajje collects, processes, stores, shares, and protects personal data relating to players and website visitors based in Bangladesh and elsewhere.

This Privacy Policy applies to all hbajje services, including sports betting, casino games, slots, live dealer games, loyalty programmes, and any promotional or bonus-related features offered through hbajje.biz. It should be read in conjunction with the hbajje Terms & Conditions, which are available at hbajje.biz/terms-conditions.

By accessing the hbajje platform or registering an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not access or use the hbajje platform.

For the purposes of applicable data protection law, hbajje is the data controller responsible for personal data collected through hbajje.biz. As data controller, hbajje determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about how hbajje handles your personal data, or if you wish to exercise any of your data rights described in this policy, you may contact us directly:

• Email: [email protected] (plain text — not a clickable link)
• Platform: hbajje.biz
• Response language: English

hbajje will respond to all privacy-related enquiries within a reasonable timeframe, typically within five (5) business days of receipt.

hbajje collects personal data from you in several ways, depending on how you interact with the platform. The categories of personal data we may collect are described below.

hbajje collects personal data through the following channels and mechanisms:

• Direct interactions: Data you provide voluntarily when creating an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or updating your account settings.
• Automated technologies: Technical and usage data collected automatically via cookies, server logs, and similar tracking technologies when you browse or use hbajje.biz. See Section 08 (Cookies & Tracking) for full details.
• Third-party sources: Identity and fraud-screening data received from KYC verification providers and anti-money laundering screening services when we are required to verify your identity. We may also receive limited technical data from payment processors such as bKash, Nagad, Rocket, and Upay to confirm transaction status.
• Game providers: Aggregated gameplay and session data shared by our software partners — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — to facilitate accurate game history records and dispute resolution.

hbajje uses the personal data it collects for clearly defined and legitimate purposes. We will never use your data for purposes that are incompatible with those stated in this policy without first obtaining your consent or having a separate lawful basis to do so.

• Account management: To create, maintain, and administer your hbajje account, including processing login, managing your balance, and applying account-level settings such as deposit limits and responsible gaming preferences.
• Identity and age verification: To comply with our strict 18+ age restriction and to confirm that account holders are who they claim to be. This includes KYC document review and cross-referencing against fraud or self-exclusion databases.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and affiliated banking channels, and to maintain accurate financial records for each account.
• Regulatory compliance: To fulfil obligations under applicable anti-money laundering, counter-terrorism financing, and data protection requirements, including retaining transaction records for auditing purposes.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance related to your account or gameplay.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, and improve the design, performance, and feature set of hbajje.biz.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to enforce account-level tools such as self-exclusion, deposit limits, and reality checks in accordance with your settings and legal obligations.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given explicit consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].

hbajje processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to perform the contract between you and hbajje — namely, the operation of your account and the delivery of the services you have requested, including betting, gaming, deposits, and withdrawals.
• Legal obligation: Processing necessary for hbajje to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out in pursuit of hbajje's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, receiving marketing communications or allowing optional analytical cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

hbajje does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your data with carefully selected third parties only in the circumstances described below, and only to the extent necessary for each stated purpose.

• KYC and identity verification providers: Specialist third-party services engaged to verify your identity and age as part of mandatory account verification procedures. These providers process your data solely on hbajje's instructions and are contractually bound to protect it.
• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment service providers involved in processing your deposits and withdrawals. Data shared is limited to what is required to complete and reconcile each transaction.
• Game software providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other licensed game studios whose products are integrated into the hbajje platform. These providers receive session and gameplay data necessary to operate their games and resolve disputes.
• Fraud prevention and AML screening services: Third-party providers that assist hbajje in detecting suspicious activity, screening against sanction lists, and meeting anti-money laundering obligations.
• Legal and regulatory authorities: Law enforcement agencies, courts, regulators, or other public bodies where hbajje is required by law or court order to disclose personal data, or where disclosure is necessary to protect the safety of individuals or the integrity of the platform.
• Professional advisers: Lawyers, auditors, accountants, and insurers engaged by hbajje on a confidential basis where necessary for the operation and legal compliance of the business.

hbajje uses cookies and similar tracking technologies to operate, secure, and improve the platform. A cookie is a small text file placed on your device when you visit a website. hbajje uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cookies enable core features such as session management, account authentication, and security controls. They cannot be disabled without rendering the platform non-functional.
• Functional cookies: Used to remember your preferences and settings — such as your language choice, responsible gaming configurations, and display preferences — to provide a more personalised experience on return visits.
• Analytics cookies: Used to collect aggregated information about how visitors use hbajje.biz, including which pages are visited most frequently and how users navigate between sections. This data helps us improve platform performance. Analytics cookies are used only with your consent.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and other security threats by analysing session behaviour and device fingerprints.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the hbajje platform. hbajje does not use third-party advertising or behavioural targeting cookies.

hbajje retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Once a retention period expires, hbajje will securely delete or irreversibly anonymise the relevant data so that it can no longer be linked to an identifiable individual.

Subject to applicable law, you have the following rights in respect of your personal data held by hbajje. To exercise any of these rights, please contact [email protected] with a clear description of your request. hbajje will respond within a reasonable timeframe and will not charge a fee for handling rights requests in normal circumstances.

hbajje implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data in transit between your device and hbajje servers
• At-rest encryption for sensitive data stored in hbajje databases, including financial records and identity documents
• Salted password hashing using industry-standard algorithms — plaintext passwords are never stored
• Role-based access controls ensuring that only authorised hbajje personnel can access personal data, and only to the extent required for their specific function
• Regular security audits and vulnerability assessments of the hbajje platform infrastructure
• Multi-factor authentication requirements for internal system access by hbajje staff
• Incident response procedures enabling rapid detection, containment, and notification in the event of a personal data breach

While hbajje takes every reasonable precaution to protect your data, no platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials. If you suspect that your hbajje account has been compromised, please contact [email protected] immediately.

hbajje is strictly an adult platform. Our services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect, use, or retain personal data from individuals under the age of 18.

If hbajje becomes aware that personal data has been collected from an individual under 18, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be handled in accordance with hbajje's Terms & Conditions and applicable responsible gaming obligations.

If you are a parent or guardian and believe that your child has registered an account on hbajje, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

The hbajje platform may occasionally reference third-party services, such as game software providers or payment partners, in the context of describing available features. hbajje does not control the privacy practices of any third-party operator, provider, or website and is not responsible for the content or data-handling practices of any external service.

This Privacy Policy applies exclusively to data processed by hbajje in connection with hbajje.biz. If you interact directly with a third-party provider — for example, by visiting a payment provider's own website or app — you should review that provider's own privacy policy to understand how your data will be handled in that separate context.

hbajje reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, service offerings, or applicable legal requirements. When material changes are made, the effective date displayed at the top of this document will be updated.

Where changes are significant, hbajje will endeavour to notify registered players via the email address associated with their account. However, it remains your responsibility to review this page periodically to stay informed of how hbajje handles your personal data.

Your continued use of the hbajje platform following any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any change, you should cease using the platform and contact [email protected] to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to hbajje's handling of your personal data, please contact our team using the details below. All privacy enquiries are handled in English and treated as confidential.

• Email: [email protected] (plain text — not a clickable link)
• Platform: hbajje.biz
• Response time: Within 5 business days for privacy-related requests
• Operating hours: Bangladesh Standard Time (BST, UTC+6)